Florida Power & Light Company (FPL) won the 24th annual Florida Governor's Sterling Award at the recent Orlando conference for a practical and predictive “smart” ticket technology system created by the company’s own “Powerful Predictors” team.
SVP Manny Miranda called the breakthrough “a game changer,” praising its ability to let the team “deliver exceptional service reliability to our customers."
Developed to alert the utility to impending customer power outages, the new tool allows FPL crews to zero in on and resolve a power problem quickly, sometimes even before a customer is aware of interruption. By successfully predicting issues and restoring service, FPL prevented over 3,000 outages in 2015 with the technology. Additionally, the company achieved significant savings in waiting time and travel costs.
"At FPL, we're committed to delivering reliable service for our customers and that includes making continued investments in advanced technology to make our grid stronger and smarter," Eric Silagy, Juno Beach-based FPL’s president and CEO, said. "Leveraging smart grid data retrieved from the more than 4.8 million smart meters in our system, our team has developed a unique proactive notification process to help predict and in some cases prevent power outages. When an outage does occur, our smart meters help us reduce the impact to customers – enabling us to provide improved reliability in good weather and bad."
The Florida Sterling Council is the sole provider of Florida's Governor's Sterling Award, which is endorsed by the Governor, the National Baldrige Program and the State Alliance.
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