To boost customer and agent service, Berkshire Hathaway HomeServices Florida Network Realty recently incorporated an update via its new Centralized Call Center, complete with its own team at the firm’s Jacksonville, Florida headquarters.
“Leave it to our management team to make the process seamless for their agents,” Realtor Debbie da Silva, broker/manager for the company’s satellite branch office at Villages of Seloy, said. “Now we have well trained individuals around the clock answering the phones in a very professional manner. Since we implemented this system, both my sellers and I have been very satisfied in the expedient and professional manner in which appointments have been made.”
With the team of Andrea Nichols, Kristin Gibson, Debbie Simpson and Katie Gibson — bringing a combined total of over 20 years’ experience — the Centralized Call Center provides extended coverage hours, from 8:30 a.m. to 11 p.m. seven days a week.
“Since the call center has been initiated, my sellers have been very excited that showing appointments are also being made for their homes before and after normal business hours,” Realtor Rosemary Kristoff of the company’s Ponte Vedra/Nocatee office said. “The call center is a win for everyone.”
Executive Vice President Christy Budnick also praised the system, noting that agents are saved valuable time via the new procedure.
Since its 1988 establishment by founder, president and CEO Linda Sherrer, Berkshire Hathaway HomeServices Florida Network Realty has become one of Northeast Florida’s most top real estate companies. The firm has over 300 professionals handling corporate relocations, new home and condo sales, title services and property management from eight branch offices throughout northeastern Florida.
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