Landing only one place from the top spot, Tampa International Airport was rated second in America’s top 10 airports for customer satisfaction, according to a recent survey by J.D. Power.
Airline passengers, by and large, are more satisfied with their travel experiences overall than they were six years ago, the study revealed. Checking six major components of air travelers’ experience, the firm’s newly released "2015 North America Airport Satisfaction Study" relayed that Tampa trekkers gave the hub high marks for terminal facilities, airport accessibility, security check, baggage claim, check-in and baggage check, and terminal shopping.
With top place going to Portland, Oregon and Nevada’s McCarran Airport coming in at third place, Florida also scored with number four-rated Orlando International Airport, making it the only state to host two hubs in the top 10.
The study discovered a strong connection between customer satisfaction and check-in/security times. Those who were processed faster gave markedly higher scores than passengers forced to wait for long periods of time.
J.D. Power is a California-based global marketing information services firm founded in 1968. The company surveys customer satisfaction, product quality, and buyer behavior for industries ranging from automotive to insurance and travel, providing insight into performance improvement, social media and customer satisfaction.