Thanks to a field-based model of health care, a Kentucky mother and her son are now thriving under the auspices of Tampa, Florida-based provider WellCare Health Plans Inc., which recently announced expansion of cost-efficient, personalized care to high-risk members.
"Our field-based care model is designed to help us improve health outcomes for our complex, high-risk members," Michael Radu, WellCare's SVP of clinical operations and business development, said. "It provides us with the opportunity to engage with members where they live to help them access the care and resources they need to manage their chronic conditions and live better, healthier lives."
WellCare Health Plans Inc. delivers managed care services for government-sponsored health care programs. Focusing on direct interaction helps the company to create care plans to monitor and manage chronic health conditions in proper settings.
When the need arises, WellCare also reaches out to the appropriate social services personnel to bring resources to underserved patients. Such was the case for Brandi Logan, a Kentucky mother who is deaf and needed help to care for her son Dylan, 3, who was experiencing developmental delays due to his mother’s disability.
WellCare social worker Dewana Warrix helped get the family connected to resources to manage medical bills, arrange for transportation and obtain various therapies for Dylan, who was lagging in speech development. Warrix noted that because his mother was unable to assess her son’s speech, “she had no idea he was learning to speak like her.”
"Without WellCare, I don't know what I would do," Brandi Logan said through a sign language interpreter. "I'm just so thankful. Now Dylan can speak clearly. He's understandable. He can run without falling. He's a lot better now."
As part of the expansion, the company plans to hire an additional 145 clinical and non-clinical employees, including nurses, social workers and care coordinators.