Duke Energy officials at its Charlotte headquarters and its Florida hub in St. Petersburg said customers impacted by Hurricane Matthew can text OUT to 57801 to report outages directly via their mobile phones.
Customers can also sign up for a program to hear future power outage alerts by texting REG to 57801; or choose from text, email or phone alerts by enrolling at: www.duke-energy.com/OutageAlerts.
The automated service provides registered users with information on outages including outage causes, crew status and time estimates for service restoration. Approximately 1.4 million Duke Energy subscribers have enrolled in the program.
"We're working hard to provide customers with real-time information so they can better plan their lives when impacted by a power outage," Gayle Lanier, Duke Energy senior vice president of customer services, said. "We recognize being without power is inconvenient, and our goal is to keep our customers informed during an outage."
Duke Energy was awarded the 2016 Best Practices Silver Award for its outage notification service at Chartwell’s 2016 Customer Experience Conference in Orlando on Oct. 3-6, an event honoring utility service and marketing excellence.
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