Emergency Communications Network handles 11.5 million CodeRED calls during hurricane

Ormond Beach-based Emergency Communications Network (ECN) said its personnel and CodeRED community and emergency notification system successfully routed over 11.5 million urgent communications for impacted clients during recent devastation caused by Hurricane Matthew in Florida.

Complemented by efforts on the ground via its Threat Assessment Team, CodeRED successfully placed more than 11.5 million calls, issued 600,000 emails and delivered more than 500,000 text messages without fail.

"I am very proud of the dedicated effort ECN personnel accomplished through this stressful event that impacted each of us personally," ECN President David DiGiacomo said. "The work and dedication shown by our employees just proves how passionate we are about what we do.”

ECN marshaled its Threat Assessment Team with help from the company’s satellite offices in Minnesota and San Diego to dispatch technical support personnel throughout Florida. Thanks to the CodeRED platform’s strong hosting foundation, all calls went out with no delays or failure.

“While staff faced personal preparations at home, they continually kept our clients' needs as a top priority, helping however needed,” DiGiacomo said. “During the two days leading up to the storm and throughout its duration … the system supported an unmatched amount of call volume with no downtime and zero impact on the use of the system by clients located in other areas of the U.S."

ECN has provided managed software-as-a-service (SaaS) critical communications systems for 20 years, upgrading its technology to keep pace with rapid industry changes with its CodeRED initiative.

CodeRED was created to enable government agencies to broadcast emergency and region-specific messages to employees and residents, primarily through its mobile alert app.


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